Delete your ItemAtlas3D account

You can do this yourself, inside the app, in under a minute. If you can no longer open the app, send us a deletion request by email instead.

The quickest way: in the app

Open More → Account.
Under your email address, below Sign Out, tap Delete account.
Read the summary. It names every household you belong to and says exactly what will happen to each one.
Type your email address to confirm, and tap Delete.

It takes effect immediately. There is no waiting period and no confirmation email to chase.

Cancel your subscription first, if you have one. Neither Apple nor Google permits an app to cancel a subscription on your behalf, so deleting the account does not stop the billing. The deletion screen has a button that takes you straight to the store’s subscription page — cancel there, come back, and finish.

If you are deleting the account only in order to change your email address, write to support@infinet.gr before you do anything — a subscription belongs to the account it was bought on, and we can help you move it.

What is deleted

Your sign-in account — email address and password.
Every household you are the only member of: all of its items, locations, layouts, activity history and photographs.
Your membership of every other household, and your name from their member lists.
Every device you had registered, and any invite codes you created.
Your record and purchase history with our subscription provider — at once, or within a few hours if that provider cannot be reached at that moment.

What is kept, and why

What	Why
Data that only ever lived on your own device	It was never on our servers, so it is not ours to destroy. A checkbox during the flow erases it too if you want a clean slate.
Households where other people remain	The inventory belongs to that household, not to you alone. You are removed from it; they carry on.
Other people’s accounts and local copies	Members of a household you destroy keep a read-only local copy of it on their own devices.
Our own sales records	Greek tax and accounting law requires them to be kept. Apple and Google report sales to us without identifying you.

If you are the sole owner of a shared household the app asks you to choose: destroy it, or hand it to a named member who then becomes its owner. Handing it over keeps the group together on the same up-to-date inventory. If your subscription paid for it, it keeps syncing for 14 days; one of the remaining members needs to take out a plan within that time, or its cloud copy is locked until they do.

If you cannot open the app

Send us a deletion request and we will do it for you.

✉ Request account deletion ℹ What gets deleted

Opens your mail app with the request already written. Send it from the address you signed up with.

Or write to info@infinet.gr yourself with the subject Account deletion request, including:

The email address of the account, sent from that address so we can be sure it is you. If you no longer have access to it, tell us and we will find another way to verify.
Whether you are the sole owner of a shared household, and if so whether you want it destroyed or handed to a named member.

Step	Timing
We acknowledge your request	Within 2 working days
We verify the address and delete the account	Within 30 days, and normally far sooner
We confirm in writing that it is done	Immediately afterwards

This is free, and you do not have to give a reason.

Want your data before it goes? Export it first — More → Settings → Data → Export writes the whole inventory as JSON. Once the account is deleted the cloud copy is gone and we cannot recover it.

You may not need to delete the account

If you want to	Do this instead
Stop syncing, but keep everything on this device	More → Account → Sign out. Nothing is deleted; the app carries on offline.
Leave someone else’s household	More → Account, select the household, Leave household. Your account survives.
Remove one shared inventory from the cloud	Delete that household on its own; your account and other households are untouched.
Stop paying	Cancel the subscription in the store. A cloud household keeps syncing until the paid period ends and for 14 days after; then its cloud copy is locked, not deleted. On your device the app carries on within the free limits.

Deleting some of your data, but keeping the account

To delete	Do this
An item, a location, or a photo	Open it and delete it. In a cloud household the deletion reaches our servers and every member’s device on the next sync.
The activity history	More → Settings → Data → Clear activity log.
A whole shared inventory	As its owner, delete the household: its rows and photos are removed from our servers.
Everything on one device	More → Settings → Data → Reset to Defaults clears one household on this device. It does not touch the cloud copy.

Full detail of what we store and why is in the privacy policy.